Booking Terms & Conditions

Please read our Booking Terms carefully as they contain important information about your legal rights and obligations.

  1. The Owner accepts no responsibility for personal injury to, or death of, any Holidaymakers, or loss of or consequential loss or damage to their property, or for other matters over which the Owner has no control, except to the extent such personal injury or death is caused by the negligence or wilful default of the Owner.
  2. This agreement is made on the condition that the property (“Cottage”) is to be occupied by the holidaymakers for a holiday or vacation as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 (http://www.legislation.gov.uk/ukpga/1988/50/schedule/1) and the Holidaymakers acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.
  3. Bookings cannot be accepted from persons under 18 years of age.
  4. When a booking request is made, the Owner will email to confirm availability of the Cottage.
  5. If the Cottage is available to let, a deposit of £100 must be paid to secure the booking.
  6. The Deposit is non-refundable unless the Owner is unable to accept the booking (see note 10).
  7. No bookings are valid until the Deposit has been paid and confirmation of the booking has been given by the Owner in writing (usually by email). It is the responsibility of the Holidaymaker to confirm receipt of this booking confirmation email.
  8. Once a Deposit has been paid and booking is confirmed by the Owner and acknowledged by the Holidaymaker , it is the responsibility of the Holidaymaker to pay the full balance of the total cost (minus the pre-paid deposit). This balance should be paid 4 weeks before the first day of the Holidaymaker’s stay at the cottage.
  9. It is the responsibility of the Holidaymaker to arrange their own Holiday Travel Insurance.
  10. The Owner reserves the right to re-let the Cottage where any monies due are more than 14 days in arrears. However, if the Owner is unable to re-let the holiday the Holidaymaker will remain liable for the outstanding balance of the cost of the holiday.
  11. In the event of the accommodation becoming unavailable (such as fire or flooding), the Owner will endeavour to provide the Holidaymaker with suitable alternative accommodation or offer a full refund of all monies paid or a proportion in the case of curtailment. We cannot, however pay any compensation or expenses as a consequence of such an event.
  12. In the event of cancellations, the Owner will endeavour to re-let the accommodation, and if successful the balance of the cost will not be due. Any request to cancel must be put in writing to the Owner in the first instance. The Deposit will be retained.
  13. Pets are not permitted at the Cottage. However there is no guarantee a pet has not entered the premises at any time and does not imply that the property is "Pet Free" such as a guide dog or one belonging to the Owner of the property. If a pet is taken to a property without the consent of the Owner this could result in you being asked to leave without compensation.
  14. The Holidaymakers shall keep the Property and all furniture, fixtures, fittings and effects in or on the Property in the same state of repair as at the commencement of the holiday, and shall leave the Property in the same state of cleanliness and general order in which it was found. The Holidaymaker must report and pay to the Owner the cost of any damage or breakages made during their holiday occupancy. The Owners reserve the right to make a reasonable charge where guests have contravened an Owner’s request for their property to be smoke free.
  15. In the event of there being cause for complaint regarding the Cottage, the matter should be taken up with the Owner at once during your stay. It is important that this is done whilst you are still staying at the Cottage so a visit can be made to the cottage for investigation if necessary and remedial action taken if required. In no circumstances will compensation be considered for complaints raised after the holiday has ended, when the Holidaymakers have denied the Owners the opportunity of investigating the complaint and endeavouring to remedy matters during the holiday. If you have cause for complaint during your holiday, please call the number(s) provided in the information folder (at the Cottage).
  16. The Holidaymakers right to occupy the Cottage may be forfeited without compensation if any of the following apply:
    1. More people arrive than have been booked for the Cottage (the Cottage sleeps a maximum of 4 people).
    2. A Holidaymaker arrives with a pet, without the authorisation from the Owner at the time of booking.
    3. Any illegal activity is undertaken, any unreasonable damage is made to the Cottage or there is any disturbance which causes a complaint.
    4. Smoking in the Cottage is strictly forbidden. The Cottage is a "No Smoking" property.
  17. The Owner shall be allowed access to the Cottage at any reasonable time during any holiday occupancy.
  18. We have compiled the information on our website www.lenavore.com (“the Website”) and have made every effort to ensure they are as accurate as possible at the time of publishing. However, facilities may be altered or withdrawn for reasons outside the Owner's control, in which case we cannot accept responsibility. We make every effort to ensure that the Cottage details are accurately reproduced. Mistakes may occur from time to time. The Holidaymakers accept that minor differences between text/photograph/illustrations on the Website and the actual property may arise. We cannot accept responsibility should the property not conform to the Holidaymaker’s standards. If a facility is particularly important to you, please check with us prior to your booking.
  19. Without prejudice to the Holidaymaker's statutory rights or rights under these terms and conditions. These Booking Conditions will apply to all confirmed bookings.